Appraisals are used to initiate process improvement programmes because they highlight areas for change, where effort should be focussed. Appraisals also baseline practices – an important point when an organisation subsequently tries to quantify improvement, which is essential for enduring improvement.
The appraisal services offered by the Centre range from full SCAMPISM Class-A appraisal which is typically used to gain an internationally recognised benchmark, through to a variety of themed Express Process Appraisals used in a relatively unobtrusive manner to provide an organisational health check.
When areas requiring process modification have been identified, the Centre can assist in devising a process improvement program suited to your business goals. We can suggest or investigate alternative process paths, providing you with options tailored to your needs.
Organisations can complement and supplement their own process improvement efforts
by using the consultancy services offered by the Centre. Consultancy services include
The Centre offers a number of training programmes including
In addition, the CSPT can develop bespoke training programmes in process improvement and software engineering. Training can be held within the University or at a client’s premises.
For many businesses the ability to survive in the global marketplace is determined by the quality of products and services, efficiency of working processes and an ethos of constantly striving to do better. Yet, how can an organisation remain focused on its core business while at the same time driving through improvements?
The solution is to ensure that improvements are focused on business objectives and that appropriate techniques and tools unlock relevant problems, identify root causes and assist institutionalisation of suitable improvements.
The CSPT offers a fully integrated suite of process improvement products which place the commissioning organisation at their core. The services offered by the Centre encompass the entire process improvement cycle but remain flexible so that an organisation can marry a continuous improvement ethos with its business concerns.
SMSCAMPI is a service mark of Carnegie Mellon University
® CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University
