WHAT IF THERE IS A PROBLEM . . .?

In order to support you as a student on this course and to make your time at university as beneficial as possible, a range of facilities have been provided. An Induction Course is scheduled during Semester 1 and you are expected to attend.

Firstly, if you are having problems with a particular subject area or module, you are encouraged to discuss it with the lecturer responsible for the module at an early stage. Don't just leave it and hope that it will be resolved later - it is more likely to generate other problems and things just snowball from there.

Secondly, at a more general and group level, is the Staff-Student Consultative Committee. This Committee, consisting of the Course Committee and several student representatives, meets to enable staff and students to review the progress of the course and to allow students to bring to the attention of the Committee any issues or examples of good practice that may arise. Minutes of these Committee meetings will be made available to students.

Each student will have a Studies Adviser who can be thought of as the friendly face you can turn to at any time. Sometimes situations can arise, e.g. at home, which can affect your studies. You will learn who your Studies Adviser is at induction.

Whatever your campus, you can meet with your Studies Adviser from time to time on an individual basis to review progress and discuss problems, which may arise. Even if the Studies Adviser cannot personally help, they will be aware of other sources that can be of assistance, e.g. counselling via Student Services.

If you have any problems that affect your performance on the course or in examinations, you should discuss the matter with your Studies Adviser.

Staff from the Counselling Service are available should you not wish to discuss the matter with academic staff. You are advised to at least provide notice of the existence of a problem; we do not ask for more details than you are prepared to volunteer.

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